Frequently Asked Questions

Our therapists and staff are here to serve your child’s needs and support the family. Below is a list of commonly asked questions on our office procedures and policies.

Select the +/- signs to expand and contract the question of interest.  If you don’t see an answer to what you’re looking for, don’t hesitate to contact us.

What insurances do you accept for therapy?

Most major insurances are accepted. However, insurance participation does vary from one therapy to the next.  Please see our Insurance Plans section for a complete listing of accepted insurances by therapy category.

What should I expect during my first visit?

The evaluating therapist will meet with you and your child in the beginning of the evaluation session to obtain patient information relevant to treatment. Parent concerns will also be discussed at this time.  Once all relevant information is received, the therapist will begin the evaluation process.  Evaluation testing may be standardized, function based or a combination of the two depending upon your child’s needs.  At the end of the evaluation period, the therapist will discuss initial findings with you.  Once the documentation is completed, the therapist will send a copy of the findings to your referring physician.  A copy of the evaluation can also be made available to you upon request.

What do I need to bring to my child's appointment?

Generally, your doctor will write a prescription for therapy. At the time of your initial appointment, you should bring your child’s prescription as well as his/her insurance card. You will be asked to fill out some paperwork prior to your child being seen.  Check out our New Client Forms section for more detailed information.

Are there Medical Forms I can obtain to fill out ahead of time?

For your convenience you can access our New Client Forms for easy download, printing and completion prior to your visit to save you time.

What if therapy is not covered by my insurance?

We do offer services at an out of pocket cost.  Please checkout the Insurance Plans we do accept, or contact us for current out of pocket rates.

What are your hours of operation?

Our therapists generally treat clients from 8:00 am until 7:00 pm, Monday-Friday, and 8:00 am to 1:00 pm on Saturday, although this does vary by location.  Morning hours do vary depending on individual therapist schedules as well as during school vacations.  Read more about our hours of operation by location.

What are my location options?

Our primary facility is located in Cheshire but have a satellite location in Meriden and Orange, as well.  We also offer several therapy options throughout schools in the surrounding communities for your convenience.  Obtain address and/or directions to our different locations.

Not finding what you’re looking for, feel free to contact us at any time.

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